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A little help, whenever you need it.

From your first meal to a missing purchase. Find an answer below, or get in touch with Alvino.

Getting started

What is Noxy?

Noxy is a calorie and macro tracker for iPhone, built around how you actually eat. Log meals by typing in chat, snapping a photo, or asking Siri. Review the estimate, make any changes, and confirm before anything is saved.

How do I log my first meal?

Open Noxy and tap the chat bar. Describe what you ate in plain language, such as “grilled chicken salad with olive oil dressing.” Review the calorie and macro estimate, adjust anything that looks off, then tap Confirm.

How do I set up my personal plan?

During onboarding, Noxy asks about your goals and current stats to calculate daily calorie and macro targets. You can adjust your plan in Noxy’s Settings → Goals.

Logging food

How does chat logging work?

Describe your meal like you’d text a friend. Include portions and ingredients when you can. Noxy estimates calories and macros and asks you to confirm before adding the meal to your day.

How do I log a meal with a photo?

Snap a photo of your plate in Noxy. Keep the full plate visible and well-lit. Noxy returns an estimate for you to review, adjust, and confirm.

How do I log food with Siri?

Say “Hey Siri, log food in Noxy,” then describe your meal out loud. Review and approve the confirmation before it saves. On iPhones with Dynamic Island, you can confirm there without opening the app.

Can I change an estimate before confirming?

Yes. Review the items in the estimate and adjust the amount, ingredients, or calorie and macro values before you confirm. Nothing is logged until you approve it.

Can I edit or delete a meal later?

Yes. Open the meal entry in your journal and choose Edit or Delete. Food logs remain available for seven days; saved foods are kept separately until you delete them.

Journal & streaks

How does my streak work?

A day counts when you finish between 90% and 100% of your calorie goal. Logging updates your progress, but simply opening the app or logging one meal does not automatically count. Your streak grows the campfire through ten stages.

Can I see past days?

You can review previous journal days. Individual food logs and their photos are available for a rolling seven days, then expire from the app and recovery. Saved foods have no automatic expiry. Streak totals are kept separately from food history. Noxy is not a permanent archive of meals.

Noxy Pro & billing

What’s included in Noxy Pro?

Noxy Pro is required to use the app, including AI meal estimates, personalized targets, your journal, and streaks. The purchase screen shows the exact features, price, and billing period before you subscribe.

Is there a free trial?

A 7-day free trial is available to eligible subscribers. Apple determines eligibility, and the offer shown on your purchase screen applies. After the trial, a paid subscription is required; there is no permanently free tier of the app.

How do I cancel my subscription?

Open Noxy’s Manage Subscription screen, or go to your iPhone’s Settings → your name → Subscriptions → Noxy. Cancel at least 24 hours before renewal. You normally keep access until the end of an already-paid period. Deleting your account or uninstalling Noxy does not cancel your subscription.

Will I be charged if I cancel during the trial?

To avoid the trial converting to a paid subscription, cancel through Apple at least 24 hours before it ends. Check the expiry and cancellation status in your Apple subscription settings. A trial reminder does not cancel your subscription, and its delivery is not guaranteed.

How do I restore a purchase on a new device?

Sign in to the same Noxy account and use the Apple Account from your original purchase, then choose Restore Purchases in Noxy’s Settings. This reconnects an eligible subscription; it does not recover expired food history. If access still isn’t restored, contact us below.

Accuracy of estimates

How can I get a better estimate?

AI estimates are approximations. Describe portion sizes, such as “1 cup” or “a palm-sized piece,” and mention the cooking method, oils, sauces, and dressings. For photos, use good lighting and show the whole plate. Review Noxy’s sources and confidence, and correct anything that looks off before confirming.

Troubleshooting

Siri isn’t logging my food. What should I try?

Check that Siri is enabled and that Noxy is allowed to work with Siri in your iPhone’s Settings. The setting name varies by iOS version. Confirm you have an internet connection, open Noxy once, and try “Hey Siri, log food in Noxy” again. If it still fails, send us the phrase you used and what happened.

My photo estimate looks off. What can I do?

Try a well-lit photo with the full plate visible. Avoid extreme close-ups and busy backgrounds, and add details about portions or hidden ingredients. You can manually adjust the estimate before confirming.

The app is slow or unresponsive. What should I do?

Close and reopen Noxy, check your internet connection, and make sure you have the latest version from the App Store. Restart your iPhone if the issue continues. Contact us before uninstalling: unsynced changes and local-only data can be lost when the app is removed.

I’m not receiving a reminder. What should I check?

Go to your iPhone’s Settings → Notifications → Noxy and allow notifications. Also check Focus settings and the reminder preferences available in Noxy. Trial reminders depend on your current subscription information and device settings, so check your renewal date directly in Apple’s subscription settings.

Privacy & data

Is my data private?

Your meal logs and personal targets are tied to your account and are not shared publicly. Noxy uses service providers to process estimates, sync account data, and manage subscriptions. Read the Privacy Policy below for details about what is collected, where it is processed, and how long it is kept.

Is Noxy a medical device?

No. Noxy is a consumer wellness app for calorie and macro awareness. It does not provide medical advice. For a medical condition or specific dietary needs, consult a doctor or registered dietitian.

How do I delete my account and data?

Choose Delete account in Noxy’s Settings and follow the confirmation steps. If deletion fails, retry or contact us. Account deletion does not cancel an Apple subscription or remove records already saved in Apple Health. See the Privacy Policy for deletion and retention details.

Still need a hand?

Let’s figure it out.

Email Alvino with your question or issue. We’ll get back to you within 1–2 business days.

Email Alvino alvino.support@gmail.com

For a quicker answer, include:

  • Your iPhone model, iOS version, and Noxy app version.
  • What happened and what you were trying to do.
  • A screenshot, if it helps explain the issue.